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Frequently Asked Questions

General Questions


  • What does Got Briefcases offer?

    Welcome! At Got Briefcases, we specialize in a wide range of briefcases, laptop and messenger bags, duffel bags, backpacks, rolling luggage, carry-ons, and many other travel accessories.

    Whether you’re traveling for business or pleasure, we’re sure to have the best bags and luggage for any journey you take.

  • I need help ordering. How can I get in touch with a sales associate?

    Of course! We can be reached via email through our contact page. You may also call us at 1-866-797-0464. For your convenience, we also offer intuitive and secure, one-step checkouts for any order you place with Got Briefcases.

Frequent Travelers


  • Does Got Briefcases offer TSA-compliant bags?

    Yes, we do! Whether you need laptop bags that make TSA screenings a breeze or you’re looking for luggage with TSA-approved locks, we carry many great options for frequent travelers looking to cut down on the time they spend going through security screenings. Be sure to check out our selection from leading brands such as Heys America, Samsonite, T.Z. Case, Zero Halliburton, and much, much more!

  • What’s the maximum size for airplane carry-on bags?

    Maximum dimensions for carry-on bags will vary depending on which airline you’re traveling with. However, here are a few common measurements by airline:

United Airlines

9 in. x 14 in. x 22 in

American Airlines

9 in. x 14 in. x 22 in

Southwest Airlines

10 in. x 16 in. x 24 in

JetBlue

9 in. x 14 in. x 22 in

Virgin Atlantic

9 in. x 14 in. x 22 in

British Airways

6 in. X 12 in. X 16 in

 

  • Do I really need a bag that locks?

    While you’re not required by law to have luggage with locks, we strongly advise you invest in luggage and carry-on bags with TSA-approved locks. Doing so makes security screenings at US airports easier in addition to giving you peace of mind when you travel internationally with luggage that will be out of your hands for long periods of time.


Shipping


  • When will my order be delivered?

    Shipping and handling times are mentioned on each product page under the “additional information” tabs. With our shipping calculator, you may also estimate how much you’ll spend depending on our delivery options:

    • Ground: estimated delivery time is 3-8 business days.

    • 3-Day Select

    • 2-Day Air

    • Next Day Air


*Ground shipping is also free for orders of $69.99 and over.  

  • How can I track my order?

    Upon order confirmation, you’ll receive a tracking number for your preferred carrier.

    More information on policies can be found on our Shipping and Handling page.


Returns


  • How can I return my order? 


You may return your purchase in its original condition for any reason within 30 days of receipt for an exchange or a refund of the purchase price.

More information on returns can be found on our Returns page.

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